Training and Software Skills

• Dale Carnegie Training, Structured Thinking and Communication, Facilitated Session Leader Training
• RUP/UML: Rational Rose Suite, Enterprise Architect, Borland’s Caliber
• Business Process Re-engineering: business process diagram notation
• Agile SCRUM experience on 3+ projects
• Enterprise Content Management: Interwoven TeamSite 6.7.1 and 6.7.2, Site Publisher, LiveSite; Documentum; QuarkDMS; Artesia DAM; OpenText (LiveLink); Sharepoint; North Plains System’s Telescope 8 and Telescope Admin; FrontTier Insurance Policy Administration; Document Sciences xPression and xResponse, FileNet
• Microsoft Office, MS Project, Visio, Adobe Acrobat, QuarkXpress, Adobe Creative Suite

Education

• Rensselaer Polytechnic Institute, M.Sc. in Technical Communication, GPA 4.0 (2005)
• Rensselaer Polytechnic Institute: Human Computer Interaction Certificate, GPA: 4.0 (2001)
• University of Toronto: B.A.Hon., Cinema Studies and Slavic Studies (1991)

Professional Designations

• Member of the International Institute of Business Analysts (IIBA)
• Currently studying for CBAP (Certified Business Analyst Professional) certification: planned for end of 2009