Client: Citicards.com
Project: Online User Experience Re-Design
Goal:
This project was nothing short of transforming the online experience for Citicard cardholders, across the site. Making the online experience easier and more enjoyable to use would reduce the reliance on the call centre, as well as engage users and cardholders more, and drive brand loyalty.
what simplepath did for Citicards and Critical Mass
Client: Office of the Superintendent of Financial Institutions
Project: Business Process Re-engineering and Workflow
Goal:
Reduce the effort required and time expended on performing highly specialized credit risk analyses of financial institutions; thereby allowing analysts to spend more time on their subject matter, and less time on managing the process and results of their analysis – the reports.
Client: Wawanesa Insurance
Project: Policy Administration Document Composition Project
Goal:
The overall goal was to reduce the effort and time it required to get policy documents in the hands of policyholders. Additionally, being able to intercept a policy that required revisions, and re-issue it faster and with less waste was another consideration. The solution was to automate the assemble of these documents based on specific business and legal rules.
what simplepath did for Wawanesa Insurance
Client: Royal Bank of Canada
Project: Document Management Strategy Development
Goal:
Provide the ability to deliver standardized and up-to-date banking documents (such as mortgage agreement, credit applications, mutual fund prospectuses) just-in-time, ensuring that bank customers were receiving the correct versions of documents; thereby reducing the number of potential errors in agreements and the need for branches to maintain their own documents.